Returns Policy

At Headphones.sg, we are not happy unless you are. We always try our best to accomodate all valid and qualified returns and exchanges.

RETURNS PROCESS

All of our products purchased from Headphones SG is covered under local limited warranty. Please file a Return Merchandise Authorization (RMA) by logging into your account. You will need to produce a receipt as proof of purchase which can also be printed by logging into your account.

If the item is still within the warranty period, we will email you to arrange an appointment with the service centre for the item to be assessed and they will make an independent assessment if your item qualifies for a replacement. 

 

EXCHANGE PROCESS

Can I change my order after I have made payment?

If your order has not been processed and shipped, we may still be able to assist you to exchange to an item of equal or greater value. Please contact us as soon as possible with your order number, phone and email so that we can assist you.

Can I change my order after I have received it? 

If the unit is faulty and within the warranty period, you can return the item back to us by visiting the appointed service centre for an assessment. The technicians at the appointed service centre will then make an independent assessment. Repairs will be made or a replacement will be provided to you. All items will be inspected on return, so please make sure it’s packed up properly along with the original packaging, accessories, and manuals.

If the unit is not able to be repaired or replaced or out of stock, the following options will then be made available to you:

(i) an exchange to a similar product; or
(i) an exchange to another product of equal or lesser value; or
(ii) store credit

Items on "sale" or "clearance" are not eligible for exchange but will still be covered under warranty.

Under what other conditions, will I not be entitled to a return or exchange?

Customers will not be entitled to a return or exchange if:

(i) they had damaged the item; or
(ii) they had misused it and caused the fault; or
(iii) they had damaged it while trying to modify or repair it themselves or through a third party; or
(iv) the customer had known about the fault before they bought the goods; or
(v) they had simply changed their mind and no longer wanted the item.

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