Returns Policy

At Headphones.sg, we are not happy unless you are. We always try our best to accomodate all valid and qualified returns and exchanges.

RETURNS PROCESS

All of our products purchased from Headphones SG is covered under local limited warranty. Please file a Return Merchandise Authorization (RMA) by logging into your account. You will need to produce a receipt as proof of purchase which can also be printed by logging into your account.

If the item is still within the warranty period, we will email you to arrange an appointment with the service centre for the item to be assessed and they will make an independent assessment if your item qualifies for a replacement. 

 

EXCHANGE PROCESS

Can I change my order after I have made payment?

If your order has not been processed and shipped, we may still be able to assist you to exchange to an item of equal or greater value. Please contact us as soon as possible with your order number, phone and email so that we can assist you.

Can I change my order after I have received it? 

You can return your order to us at your own expense plus a 20% re-stocking fee in a new and re-saleable condition (including all manuals, accessories with original packaging and seals intact) within 14 days from the date of purchase.

The following options will then be made available to you:

(i) an exchange to a product of equal or lesser value; or
(i) store credit

All items will be inspected on return, so make sure it’s packed up properly so that it won't get damaged on the way! We try our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We recommend that you use a registered mail service with tracking as we will not be responsible for items lost in the mail.

Items on "sale" or "clearance" are not eligible for exchange but will still be covered under warranty.

Under what other conditions, will I not be entitled to a return or exchange?

Customers will not be entitled to a return or exchange if:

(i) they had damaged the item; or
(ii) they had misused it and caused the fault; or
(iii) they had damaged it while trying to modify or repair it themselves or through a third party; or
(iv) the customer had known about the fault before they bought the goods; or
(v) they had simply changed their mind and no longer wanted the item.

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