1. GENERAL ENQUIRIES
Where is your shop located?
Our office is located at 50 Raffles Place, #19-00 Singapore Land Tower, Singapore 048623. Please note that this is our sales and marketing office and no products are available for audition or demo at this location. All orders will have to be placed via the website and they are shipped directly to your specified address. Strictly no self-collection or pickups at this address please.
How do I place an order?
Click on the product you want > add to cart > proceed to checkout > register or checkout as guest > fill in your billing and shipping information > select your delivery option > select payment option > complete order
Can I place my order over the phone?
Unfortunately not, we require all orders to be placed via our website. This is for your security and to minimise transcription errors.
How do I change my delivery address?
Please reply to the order confirmation email or submit a ticket at our contact us page. For orders that have already been shipped any change of address or re-delivery will be at the buyer's expense. on all orders that have yet to be shipped. If more than 5 hours have passed, chances are good that our warehouse staff will have already processed and packed your order and hence an administration fee of $10 will be levied.
What currency are the prices displayed in?
All prices are inclusive of GST and priced in Singapore Dollars (SGD) unless otherwise stated.
2. PAYMENT OPTIONS
What forms of payment do you accept?
We offer a number of payment methods:
All Credit and Debit Cards - Visa, MasterCard and American Express
PayPal - You can sign up for a PayPal account here.
Bank Transfer / Internet Banking / ATM Transfer - for bulk and corporate orders only
Cheques - for bulk and corporate orders only
Do you accept international credit cards?
Yes we do! Our payment provider accepts almost all kinds of credit and debit cards in 100+ currencies.
Is it safe to use my credit card on your site?
Every credit card transaction occurs within a secure environment. Our payment system has a 256-bit SSL security encryption certification. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our payment processor. You can rest assured that with each purchase your credit card or bank account information will be secured.
My internet was disconnected while processing payment. How will I know that my payment went through successfully?
All successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. If you have not received confirmation via email, you should place the order again. Any duplicate orders will be refunded.
Is it safe to use my debit card online?
Yes! And please note that: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
3. DELIVERY OPTIONS
At Headphones.sg, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. Please refer to our delivery options page for more details.
Will I have to sign for my package?
Yes, most packages would require a signature when we ship your package.
What if I am not home when my package arrives?
It will be deposited in your mailbox, or if it's too large, you will receive either a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
How do I change my address or cancel my order?
If you’ve just finished placing your order, please call us and we’ll try to modify your order.
My items have yet to arrive. What should I do?
Depending on the delivery service you have chosen, you should receive your item within 2-3 days or 7-9days depending if we have the item at our warehouse. In the event like this, send us an email with the shipping address and Order ID so that we can check your delivery status with our courier.
4. RETURNS & EXCHANGES
What are your return and exchange policies?
At Headphones.sg, we are not happy unless you are. We always try our best to accomodate all valid and qualified returns and exchanges.
All of our products purchased from Headphones SG is covered under local limited warranty. Please file a Return Merchandise Authorization (RMA) by logging into your account. You will need to produce a receipt as proof of purchase which can also be printed by logging into your account.
If the item is still within the warranty period, we will email you to arrange an appointment with the service centre for the item to be assessed and they will make an independent assessment if your item qualifies for a replacement.
Can I change my order after I have made payment?
If your order has not been processed and shipped, we may still be able to assist you to exchange to an item of equal or greater value. Please contact us as soon as possible with your order number, phone and email so that we can assist you.
Can I change my order after I have received it?
If the unit is faulty and within the warranty period, you can return the item back to us by visiting the appointed service centre for an assessment. The technicians at the appointed service centre will then make an independent assessment. Repairs will be made or a replacement will be provided to you. All items will be inspected on return, so please make sure it’s packed up properly along with the original packaging, accessories, and manuals.
If the unit is not able to be repaired or replaced, the following options will then be made available to you:
(i) an exchange to a similar product; or
(i) an exchange to another product of equal or lesser value; or
(ii) store credit
Items on "sale" or "clearance" are not eligible for exchange but will still be covered under warranty.
Under what other conditions, will I not be entitled to a return or exchange?
Customers will not be entitled to a return or exchange if:
(i) they had damaged the item; or
(ii) they had misused it and caused the fault; or
(iii) they had damaged it while trying to modify or repair it themselves or through a third party; or
(iv) the customer had known about the fault before they bought the goods; or
(v) they had simply changed their mind and no longer wanted the item.
list All items will be inspected on return, so make sure it’s packed up properly and can’t get damaged on the way! We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
5. LIMITED WARRANTY
What are your warranty policies?
Headphones SG is an authorised reseller and we do not sell any parallel imported products. You are entitled to either local warranty (Singapore) or international warranty (Global) for all products purchased from Headphones SG. The duration and the extent of the warranty varies by brand and is subject to change by the brand owner at any point in time. Please refer to our warranty information page for further details.
Each brand's appointed local service centre reserves the right to either repair, replace or exchange of the defective product during the one following periods from the date of your initial purchase. You are required to retain a copy of your receipt throughout the duration of the warranty period. In the unlikely event that an exchange or replacement is needed, please log into your account to print a copy of your Headphones.sg receipt before you visit the respective service centres.