Help

1. GENERAL ENQUIRIES

Where is your shop located? 

Our office is located at 30 Cecil St, Prudential Tower #27-00, Singapore 049712. Please note that this is our sales and marketing office and no products are available for audition or demo at this location. All orders will have to be placed via the website and they are shipped directly to your specified address. Strictly no self-collection or pickups at this address please.

How do I place an order?

Click on the product you want > add to cart > proceed to checkout > register or checkout as guest > fill in your billing and shipping information > select your delivery option > select payment option > complete order

Can I place my order over the phone?

For your security and to minimise transcription errors, we require all orders to be placed via our website. 

How do I change my delivery address?

Please reply to the order confirmation email or submit a ticket at our contact us page. For orders that have already been shipped any change of address or re-delivery will be at the buyer's expense.  on all orders that have yet to be shipped. If more than 5 hours have passed, chances are good that our warehouse staff will have already processed and packed your order and hence an administration fee of $10 will be levied.

What currency are the prices displayed in?

All prices are inclusive of GST and priced in Singapore Dollars (SGD) unless otherwise stated.

 

2. PAYMENT OPTIONS

What forms of payment do you accept?

We offer a number of payment methods:

  1. All Credit and Debit Cards - Visa, MasterCard and American Express

  2. PayPal - You can sign up for a PayPal account here.

  3. Bank Transfer / Internet Banking / ATM Transfer

  4. Cheques - for bulk and corporate orders only

Do you accept international credit cards?

Yes we do! Our payment provider accepts almost all kinds of credit and debit cards in 100+ currencies.

Is it safe to use my credit card on your site?

Every credit card transaction occurs within a secure environment. Our payment system has a 256-bit SSL security encryption certification. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our payment processor. You can rest assured that with each purchase your credit card or bank account information will be secured.

My internet was disconnected while processing payment. How will I know that my payment went through successfully?

All successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. If you have not received confirmation via email, you should place the order again. Any duplicate orders will be refunded.

Is it safe to use my debit card online?

Yes! And please note that: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

 

3. DELIVERY OPTIONS

At Headphones.sg, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. Please refer to our delivery options page for more details.

Will I have to sign for my package?

Yes, most packages would require a signature when we ship your package. 

What if I am not home when my package arrives?

It will be deposited in your mailbox, or if it's too large, you will receive either a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.

How do I change my address or cancel my order?

If you’ve just finished placing your order, please call us and we’ll try to modify your order. 

My items have yet to arrive. What should I do?

Depending on the delivery service you have chosen, you should receive your item within 2-3 days or 7-9days depending if we have the item at our warehouse. In the event like this, send us an email with the shipping address and Order ID so that we can check your delivery status with our courier.

 

4. REFUNDS, WARRANTY AND EXCHANGES

What are your return and exchange policies?

At Headphones.sg, we are not happy unless you are. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be done within 30 days of receipt, un-used with tags still on, in the original packaging and must not fall under the list All items will be inspected on return, so make sure it’s packed up properly and can’t get damaged on the way! We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

How long does it take for me to receive a refund?

Once your return is received and accepted, a refund would be issued within 3-5 working days.

How will I be refunded?

We will issue the refund through the same payment method that was used. For credit card and paypal payments, the refunded amount will be reflected within 3-5 working days. For internet / bank and funds transfer, please provide your name, bank name and account details so we that can issue the refund you through bank transfer.

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