We understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. Please refer to our delivery options below for more details. You can select your preferred delivery option at checkout. Services available:
- Ninjavan (3-5 working days, FREE) - All Singapore orders will automatically qualify for free delivery via Ninjavan. Deliveries typically made in 3 to 5 working days. Some delays are expected in the current climate. Thank you for your patience and understanding.
- Grab Express (1 working day, $15-$45) - Subject to weight, driver availability, distance, and peak periods. Estimated cost will be shown at checkout. We will contact you if this option is not available to you.
Please ensure your mobile phone number and shipping address provided is accurate and complete (incl. floor and unit) number to avoid any further delays. A return fee and re-delivery fee will be levied by the courier and will be borne by the recipient if the details provided are incorrect.
Most shipments headed outside of Singapore will ship with FedEx or UPS and arrive in the destination country within 2-6 business days. Please note, this time does not take into account customs clearance. In countries where processing is slow, delivery may take up to a few weeks. Orders may take up to 1 business day to be processed and 1 business day for the carrier to receive the package and update the tracking information. Please note orders placed after 10am on a Friday may not be processed for shipment until the following business day. Please note that you will need to have entered the zip code, city, and country correctly. Services available:
- FedEx International Priority (2-3 working days)
- FedEx International Economy (4-6 working days)
- UPS Worldwide Express Saver (2-3 working days)
- UPS Worldwide Expedited (4-6 working days)
What if I am not home when my package arrives?
(1) For small items, please check your mailbox. If your item is small enough, it will be placed there.
(2) For larger items, you will receive a notice slip or SMS or email requesting a re-delivery date
Can I opt for my delivery to be made at a specific time?
(1) For residential addresses, deliveries are made Monday to Saturday, between 9am to 10pm
(2) For office addresses, deliveries are made on Monday to Friday, between 9am to 5pm
You will need to courier directly with the tracking number provided for any special arrangements.
Can my package be delivered on weekends?
Yes, in order for your item to be delivered between 9am to 1pm on Saturdays, please place your order by Thursday 12pm.
How do I change the delivery address of my order?
If you’ve just finished placing your order, please contact us immediately and we’ll try to change your address if the order has yet to be dispatched. An administration fee of S$10 will apply to all orders that have yet to be shipped. A change of delivery address after the package has been shipped is not permitted.
Why is my package still not yet been delivered? Who should I contact?
(1) Ninjavan - Please call 66028271
(2) Singpost/Speedpost - Please call 1605
Where is my tracking number? How do I track my order?
You will receive a confirmation email upon placing an order. Once your items have been dispatched, you will receive another email with the tracking number with instructions on how to track your order.
How long does it take to process my order?
Orders are processed within 24-48 hours on weekdays during business hours. Orders placed after 12pm on Saturdays will be processed the following Monday.
Why is my tracking number "not found" on Ninjavan/Singpost/Speedpost's website?
Driver may not have scanned the package during the pickup process. Please allow up to 24 hours for system to update their tracking database and try again.