Technical Support

COVID-19 UPDATE

Stock Levels: It is increasingly difficult for us to provide a real-time, accurate and reliable on stock levels. As per the Ministry of Health Singapore latest guidelines to minimize the spread of COVID-19, effective 6th April 2020, the majority of our staff are working remotely. A limited and restricted number are working with our logistics partners and suppliers in warehouse facilities to process and fulfill your orders.

Shipping & Delivery: For items that are in-stock, we aim to process, fulfill and deliver you order within 5 working days. However, some delays is expected as our delivery partners are finding it increasingly difficult to cope with the demand. We have also temporarily suspended our paid, express delivery services. For all international orders, Fedex has suspended their International Economy service at this point in time due to limited air freight capacity. However, International Priority service is still available. We sincerely apologize for any inconvenience caused.

TECHNICAL SUPPORT

If you have a question regarding a recent order you have made on Headphones SG, please contact us via the form below. Messages are read in the order they are received. We aim to respond to all requests with complete details provided within 2-3 working days. 

If you have made a purchase from another store or outside of Singapore, please contact the store directly. We will not be able to assist you with any refunds, exchanges and warranty related requests for purchases made outside of Headphones SG.